Privacy Policy

1. Introduction

This Privacy Policy applies to all personal data processed by mos77 in connection with the services we provide through our website at https://mos77.cam and any related mobile applications or platforms (collectively, the "Platform"). By creating an account and using mos77 services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

We take your privacy seriously and are committed to handling your personal data in accordance with international data protection principles, including transparency, lawfulness, fairness, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the mos77 platform.

2. Data Controller

mos77, operating at https://mos77.cam, is the data controller responsible for your personal information. As the data controller, we determine the purposes for which and the means by which your personal data is processed.

If you have any questions, concerns, or complaints about how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact our Data Protection Officer at:

• Email: [email protected]
• General Support: [email protected]

3. Information We Collect

mos77 collects various types of personal information to provide, maintain, protect, and improve our services. The categories of data we collect include:

3.1 Information You Provide Directly

When you register for a mos77 account, you provide us with the following information:

• Personal Identification Information: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address
• Identity Verification Documents: Indonesian national ID card (KTP) photographs, selfie with ID, and any additional documents requested for KYC compliance
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals
• Account Credentials: Username, password (stored in encrypted form)

3.2 Information Collected Automatically

When you access and use the mos77 platform, we automatically collect certain technical information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifier
• Connection Information: IP address, geolocation data (country, city, region), internet service provider
• Usage Data: Pages visited, games played, bets placed, login times, session duration, clickstream data
• Transaction History: Deposit amounts, withdrawal requests, bet history, win/loss records, bonus claims
• Communication Records: Correspondence with customer support via live chat, email, or WhatsApp

3.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment method verification from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay)
• Identity Verification Services: Validation of ID documents and anti-fraud checks
• Gaming Providers: Game play data, win/loss information from third-party game studios like Pragmatic Play, Evolution Gaming

4. How We Use Your Data

mos77 processes your personal information for the following legitimate purposes:

4.1 Account Management & Service Provision

• Create and maintain your mos77 account
• Verify your identity and age (21+ requirement) through KYC procedures
• Process deposits and withdrawals to/from Indonesian bank accounts and e-wallets
• Enable you to place bets, play games, and access all platform features
• Maintain accurate records of your gaming activity and transaction history

4.2 Security & Fraud Prevention

• Detect and prevent fraudulent activity, unauthorized access, and account misuse
• Verify that users are physically located in Indonesia (geolocation requirements)
• Identify and prevent multiple account creation
• Comply with anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements
• Monitor for problem gambling behaviors and implement responsible gaming protections

4.3 Customer Support

• Respond to your inquiries via live chat, email, or WhatsApp
• Resolve technical issues, account problems, or payment disputes
• Provide Indonesian-language support tailored to your needs
• Maintain records of customer interactions for quality assurance

4.4 Marketing & Communications

• Send you promotional offers, bonuses, and updates about mos77 services (with your consent)
• Notify you about changes to terms, policies, or platform features
• Provide personalized game recommendations based on your preferences
• Conduct surveys and gather feedback to improve our services

4.5 Legal Compliance & Business Operations

• Comply with applicable Indonesian and international gaming regulations
• Respond to legal requests from law enforcement or regulatory authorities
• Enforce our Terms & Conditions and detect violations
• Conduct internal analytics to improve platform performance, user experience, and game offerings
• Protect the rights, property, and safety of mos77, our users, and the public

5. Data Sharing & Third-Party Disclosure

mos77 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

5.1 Service Providers

We share personal data with third-party vendors who provide essential services on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) for processing deposits and withdrawals
• Gaming Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other game studios to deliver gaming content
• Identity Verification Services: Third-party KYC providers for verifying Indonesian national ID cards (KTP) and preventing fraud
• Cloud Hosting & Infrastructure: Server providers for secure data storage and platform hosting
• Customer Support Tools: Live chat software providers and communication platforms

All service providers are contractually obligated to protect your personal data and use it only for the specific purposes we authorize.

5.2 Legal Obligations

We may disclose your personal information if required by law, regulation, legal process, or government request, including:

• Responding to court orders, subpoenas, or lawful requests from Indonesian or international authorities
• Cooperating with law enforcement investigations related to fraud, money laundering, or illegal gambling
• Complying with anti-money laundering (AML) and counter-terrorism financing regulations
• Reporting suspicious activity to relevant financial intelligence units

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

6. Data Security Measures

mos77 employs industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption
• Password Protection: Passwords are hashed and salted using secure cryptographic algorithms
• Two-Factor Authentication (2FA): Optional 2FA available for enhanced account security
• Secure Data Centers: Personal data stored in secure, access-controlled data centers with 24/7 monitoring
• Regular Security Audits: Periodic vulnerability assessments and penetration testing
• Firewall Protection: Network-level security to prevent unauthorized access

6.2 Organizational Safeguards

• Access Controls: Personal data accessible only to authorized employees on a need-to-know basis
• Employee Training: Regular data protection and security awareness training for all staff
• Confidentiality Agreements: All employees and contractors bound by strict confidentiality obligations
• Incident Response Plan: Established procedures for responding to and reporting data breaches

6.3 Your Responsibility

While we implement robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and change it regularly
• Never share your login credentials with anyone
• Log out after each session, especially on shared or public devices
• Enable two-factor authentication for additional security
• Report any suspicious activity or unauthorized access immediately to [email protected]

7. Data Retention

mos77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Active Account Data

While your account remains active, we retain all personal information, transaction history, and gaming records to provide ongoing services and maintain accurate account records.

7.2 Closed Account Data

After account closure (whether user-initiated or mos77-initiated), we retain your data for:

• Financial Records: Minimum 7 years for tax compliance and anti-money laundering regulations
• Identity Verification Documents: Minimum 5 years to comply with KYC regulations
• Gaming Transaction History: Minimum 5 years for dispute resolution and regulatory requirements
• Communication Records: Minimum 3 years for customer service quality and dispute resolution

7.3 Marketing Data

If you opt out of marketing communications, we will cease sending promotional messages but retain a suppression record to honor your preference.

7.4 Deletion Requests

Upon your request, we will delete your personal information where legally possible, subject to mandatory retention periods. Certain data must be retained to comply with Indonesian and international legal obligations.

8. Your Data Protection Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request confirmation of whether we process your personal data and obtain a copy of the data we hold about you. To exercise this right, contact [email protected] with your account details.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data, subject to legal retention requirements. Note that certain data must be retained for regulatory compliance even after account closure.

8.4 Right to Restriction of Processing

You can request that we limit the processing of your personal information in certain circumstances, such as while we verify data accuracy or assess the lawfulness of processing.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another service provider where technically feasible.

8.6 Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. You can unsubscribe from marketing emails using the link provided in each communication or by contacting customer support.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time, though this does not affect the lawfulness of processing conducted before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or our general support at [email protected]. We will respond to your request within 30 days. Proof of identity may be required to process your request.

9. Cookies & Tracking Technologies

mos77 uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content.

9.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help us recognize you, remember your preferences, and provide a more personalized gaming experience.

9.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality, account authentication, and security. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with the platform to improve performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a customized experience.
• Analytics Cookies: Help us understand user behavior, popular games, and platform usage patterns to optimize our services.
• Marketing Cookies: Track your activity to deliver relevant promotional offers and advertisements (with your consent).

9.3 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit platform functionality. Most browsers allow you to:

• View and delete cookies stored on your device
• Block third-party cookies
• Block all cookies (though this may prevent you from using mos77 services)
• Receive notifications when new cookies are set

10. Children's Privacy

mos77 services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. All users must verify their age through Indonesian national ID card (KTP) submission during the KYC process.

If we discover that a user is under 21 years old, we will immediately suspend the account, void all transactions, and delete all associated personal information in accordance with our Terms & Conditions.

If you believe that a minor has accessed mos77 services or created an account, please report it immediately to [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

mos77 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email to your registered email address
• Display a prominent notice on the platform homepage

Your continued use of mos77 services after any Privacy Policy changes constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: Available for verified account holders

Our Indonesian-speaking support team is available around the clock to assist you with privacy-related inquiries. For the fastest response, we recommend using live chat during peak hours (09:00-23:00 WIB).